E111's Terms and Conditions

1 General Information & Introduction

E111 (referred to in this document as the "Platform", "we", or "e111") is a licensed online gaming and Sports Betting platform. We provide online casino games, live dealer games, and Sports Betting services to users in Bangladesh and other countries.

These Terms & Conditions ("Terms") constitute a legally binding agreement between you and e111. By registering, logging in, or using any service on the Platform, you are deemed to have fully read, understood, and accepted these Terms.

If you disagree with any part of these terms, please refrain from using e111. Using the platform without accepting the terms may result in your account and balance being forfeited at any time.

2 Account Registration & Management

To create an account on e111, you must provide accurate and complete information on the registration form. Registering with false or incorrect information is strictly prohibited, and any such account may be closed at any time.

Account registration rules:

• Each person is permitted to hold only one account. If multiple accounts are found to belong to the same individual, all accounts will be closed and all balances forfeited.
• The name, address, and payment method on your account must all belong to the same person. Payment methods registered to another individual are not permitted.
• Your account password must be kept strictly confidential. If you share your password with any third party, you assume full responsibility for any resulting security issues.
• If you notice any suspicious activity on your account, contact the support team immediately.
• Account verification must be completed after registration — this may require a copy of your national ID card or passport.

E111 may request account verification at any time and for any reason. Withdrawals and certain services may be temporarily suspended until verification is complete.

3 Age Verification & Eligibility

By registering, you confirm that you are at least 18 years of age. e111 may request proof of age at any time, and accounts may be suspended if satisfactory verification is not provided.

Eligibility Requirements:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in your country.
• You must ensure that you are in sound mental health and are participating in gaming of your own free will.
• You may not hold an account that was previously suspended or terminated by e111.

A message to parents — please ensure that your children or any minor members of your household cannot access e111 or any other gaming platform. You are solely responsible for the security of your devices and accounts.

4 Deposit & Withdrawal Policy

Specific rules apply to deposits and withdrawals on e111. All financial transactions are handled securely and transparently.

Deposit Rules:

• Only use payment methods registered in your own name for deposits.
• The minimum deposit amount is BDT 100 (may vary depending on the payment method).
• Deposits are typically credited to your balance within 30 seconds to 5 minutes.
• If a deposit fails for any reason, please contact support within 24 hours.

Withdrawal rules:

• KYC (Know Your Customer) verification must be completed before any withdrawal.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is BDT 300.
• Processing time is typically 1–24 hours.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.

5 Bonus & Promotion Terms

All bonus offers on e111 are subject to specific terms. By claiming a bonus, you agree to these terms.

General Bonus Terms:

• Each bonus has its own wagering requirement, typically 15–30x the deposit and bonus amount combined.
• Wagering must be completed before the bonus offer expires.
• Certain games may not contribute 100% toward bonus wagering requirements.
• A new bonus cannot be claimed while another bonus is still active.
• Bonus funds cannot be withdrawn directly.

Welcome Bonus:

• The welcome bonus applies to the first deposit only.
• Claiming bonuses across multiple accounts from the same IP address or device is not permitted.
• A maximum withdrawal limit may apply to promotional bonus winnings.

E111 reserves the right to modify, suspend, or cancel any bonus offer at any time. In any dispute relating to bonuses, e111's decision shall be final.

6 Gaming Rules & Fair Play

All games on e111 are powered by Random Number Generator (RNG) technology, which determines outcomes independently and automatically. The system is regularly audited by independent third-party organisations.

• Game outcomes are entirely random and are not predetermined in any way.
• If a game is interrupted due to a technical issue, the balance will be restored from the last confirmed state.
• Once a bet is placed, it cannot be changed or cancelled.
• The platform is not responsible for network issues that occur during Live Casino games.
• Bets placed in Sports Betting before odds change will be settled at the original odds.

7 Prohibited Activities

The following activities are strictly prohibited on e111. Any violation may result in immediate account closure and forfeiture of all balances.

• Using automated bots, scripts, or software to play games.
• Creating multiple accounts with the intent to manipulate the bonus system.
• Exploiting technical game errors for gain — any winnings obtained in this way will be voided.
• Colluding with other users to manipulate game outcomes.
• Using the platform for money laundering or any other illegal purpose.
• Harassing, threatening, or disrespecting other users or staff.
• Copying or reusing platform content.

8 Account Closure & Suspension

E111 reserves the right to suspend or permanently close an account under the following circumstances.

Reasons for Suspension:

• Temporary suspension pending investigation if a terms violation is suspected.
• While an account verification process is in progress.
• If suspicious financial activity is detected.
• As part of self-exclusion when responsible gaming limits are exceeded.

Reason for permanent closure:

• For clear and direct violations of the terms and conditions.
• If fraudulent activity is proven.
• If evidence of money laundering is found.
• If you submit a request to close your own account.

Users may request account closure at any time through the support team. Any eligible balance may be withdrawn before the account is closed, provided there is no active investigation.

9 Privacy & Data Protection

Your personal data is collected, stored, and used in accordance with e111's Privacy Policy. We treat your information with the utmost care.

• Your personal data is never sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Information may need to be disclosed to authorities when required by law.
• Even after an account is closed, data may be retained for a specified period to meet legal requirements.

To learn more, visit our Privacy Policy Read the page.

10 Limitation of Liability

E111 accepts no liability for the following.

• If a game is interrupted due to loss of internet connection.
• For losses caused by faults in third-party software or devices.
• If account credentials are compromised due to user negligence.
• Financial losses from gaming — there is no guarantee of winning.
• Service interruptions caused by unforeseen circumstances such as natural disasters or cyberattacks.

E111's total liability shall not exceed the total value of the transaction in question under any circumstances.

11 Right to Modify Terms

E111 reserves the right to modify, update, or cancel these Terms & Conditions at any time. For significant changes, we will endeavour to notify users in advance.

• Updated terms and conditions take effect as soon as they are published on the website.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may contact support to close your account.

Please visit this page regularly to stay up to date with the latest version.

12 Contact & Support

If you have any questions or need clarification regarding these Terms & Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Click the chat icon at the bottom right of any page on the platform.
• Average response time: 2–6 hours (email), within 5 minutes (live chat).